Privacy & Cookies Policy

 

Please take the time to review before you continue to use our products and services.

 

This Privacy Policy applies to any information you provide to us, including through this website and communications by email, by telephone and in person. It also covers any information we receive from third parties.

By using our products and services, including browsing our websites, registering or logging in, you agree we may use your information as outlined in this Policy.

 

If you do not wish to have your information used in line with this Policy, you must not use our products and services and not otherwise provide us with your information.

 

Information we may hold about you

• Information you’ve provided to us

• Information about products and services you’ve ordered, enquired about or shown an interest

• Information provided by other companies who have obtained your permission through their own privacy policies to share information about you, including from specialist data companies

• Information about your interaction with our websites and other products and services, including adverts

• Information we collect or remember using technologies similar to cookies, such as device identifiers on your mobile device.

• Your IP address, which is a number that identifies a specific network device on the internet which allows your device to communicate with websites.

• Technical information from your device relating to the service you receive

• Information relating to the location of your device

In line with industry best practice guidelines, we have a central database were we compile and hold all the information we have about our customers.

How we may use your information

By using our websites and other products and services, you agree that we may collect, hold, use or otherwise process your information (including personal information) for the purpose of providing you with those products and services and developing our business which shall include (without limitation):

• Verifying your identity (for example when you return to our websites)

• Personalising the content and advertisements you see on our website

• Developing the design and style of the our products and services to make improvements

• Understanding more about you, such as your location and demographic information

• Informing you about the latest changes to our products and services

• Informing you of promotional offers that you might find interesting

• Customer services and support

• Informing you if you have been successful in any competitions or promotions

• Compiling customer reviews

• Conducting market research

• Carrying out statistical, technical and logistical analysis and strategic development

• According to your preferences, communicating (and personalising such communication) with you

• To send you periodic newsletters about your chosen services

• To send you direct marketing. This may include communications by post, telephone or email or SMS about us and our business partners’ products and services, events and special offers

• To provide you with personalised services, such as providing with you with recommendations on our websites, apps and in direct marketing, and tailored advertising. This includes where we use cookies or similar technologies in relation to the devices you use, for example to make some of the adverts you see more relevant to you

• To provide you with location based services such information based on your location and to provide advertising relevant to your location and previous locations

• To provide you with advertising more relevant to your interests and your online behaviour through the use of cookies and similar technologies when you visit our websites

• To block disruptive use and to ensure the security of our products and services

• To ensure the integrity of votes, competitions and polls

• To comply with laws and other circumstances permitted under the Data Protection Act 1998 and other data protection laws.

 

How we may share your information

We may share information about you with suppliers that we engage to help us provide the services and/or functionality, e.g. online payment processing and suppliers of any of the goods or services that you buy. We will use reasonable endeavours to ensure these third parties process your data securely.

We may also share personal information about you to third parties, where you have given us permission or where the third party can confirm that they have your permission for us to do this.

We may also provide third parties with certain aggregate statistical data about our customers’ use of our websites which may include demographic data such as age range and/or geographic location of groups of our customers. This aggregate data does not include contact details (such as the customer’s name or postal address).

We may transfer, sell or assign any of the information described in this Policy to third parties as a result of a sale, merger, consolidation, and change of control, transfer of assets or reorganisation of our business.

We may also share your information as required by law and as contemplated by the Data Protection Act 1998 and other data protection laws.

 

Safeguards and security for your information

We have measures in place to protect the security of your personal information from unauthorised access or use, such as by using encryption technology.

We comply with the Data Protection Act 1998 and related data protection laws. For more information on the Data Protection Act 1998 and your related rights please see the Information Commissioner’s Office website www.ico.gov.uk.

 

Your choices

Please note that our website and other products and services may not work correctly (or at all) if you change your preferences.

Email & SMS marketing

You can opt out of a particular marketing campaign or newsletter subscription by clicking on the 'unsubscribe' link in each email.

You can opt-out of marketing text messages by replying 'STOP'.

In accordance with industry best practice guidelines, we may retain your information for a reasonable amount of time to make sure that we do not contact you in the future.

 

 

 

 

 

 

 

 

 

Cookies Policy

You should be aware that when you use our websites we may collect information using cookies or similar technologies.

 

What are cookies and how do they work?

Cookies are small files that are downloaded to your computer or mobile device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you. This allows websites to tailor what you see on the screen.

Do you use other technologies which are similar to cookies?

Our websites and emails may contain small invisible images known as 'web beacons' or 'tracking pixels'. These are used in a way similar to cookies, to understand when a particular part of a webpage or email is viewed.

 

What do you use cookies for?

Cookies are an important part of the internet. They make using websites much smoother and affect lots of the useful features of websites. There are many different uses for cookies, but they fall into four main groups:

 

(1) Cookies that are needed to provide the service you have asked for

Some cookies are essential so you can move around the website and use its features. Without these cookies, services you've asked for can't be provided. These cookies don't gather information about you that could be used for marketing or remembering your browsing history. For example:

• Keeping you logged in during your visit; without cookies you might have to log in on every page you go to.

• When you add something to a online shopping basket, cookies make sure it's still there when you get to the checkout.

 

(2) Cookies used to improve your browsing experience

These cookies allow the website to remember choices you make, such as your language or region and they provide improved features. For example:

• Remembering your preferences and settings, including marketing preferences.

• Remembering if you've filled in a survey, so you're not asked to do it again.

• Showing you information that's relevant to products of ours that you have.

• Showing 'related article' links that are relevant to the page you're looking at.

• Linking your browsing history collected by analytics cookies to your registration details to provide you with recommended content and marketing

• Restricting the number of times you're shown a particular advertisement. This is sometimes called 'frequency capping'.

 

(3) Cookies used to understand how people use our products and services (Analytics)

We like to keep track of what pages, links and sections of our websites are popular and which ones don't get used so much to help us keep our sites relevant and up to date. It's also very useful to be able to identify trends of how people navigate (find their way through) our sites and if they get 'error messages' from web pages.

We use cookies, which are often called 'analytics cookies', to gather this information. These cookies don't store you contact details (such as your name or postal address). We may, however, combine information collected by analytics cookies with other information that you provide to us. For instance, if you have registered for an account with us, we may combine your contact details other information you provide us with the browsing history from your device collected by analytics cookies (including data collected from before you registered and when you are signed-out). We use this information to provide you with personalised content recommendations and marketing communications. We may also use this combined information to improve our products and services. For instance, we may analyse this information in aggregate to improve our advertising systems.

 

(4) Cookies used to show advertising that is relevant to you

Some advertising, known as “online behavioural advertising” or “OBA” is tailored to you and uses information collected by first party and third party cookies. Please see our Privacy Policy above for further information about how we use online behavioural advertising.

We also use cookies in order to know how many advertisements we serve, how many times these are clicked or hovered over with a mouse cursor, how many advertisements we show to a given user and how many customer actions these generate.

We also use cookies on our own and advertisers’ sites to understand which customers reach a sale or other action page on an advertiser’s site. This allows us to monitor how many sales or actions we achieve for an advertising client, and therefore, how effective our advertising is.

In order to protect our advertisers' brands, we often use a technology that scans the page to ascertain that it is safe from profane, sensitive & potentially brand-negative topics, before serving an ad there. This process is called “ad verification”.

 

We and our advertisers may use information from within our webpages to determine whether you have an ad-blocker enabled. This information may be stored or associated with your device (including through the use of cookies) to re-insert advertisements on our websites and to understand how our customers use ad-blockers. The advertisements that are re-inserted may include those from ad-blockers’ “white lists” or that promote our own products and services.

Some of our web pages will contain promotional links to other companies’ sites. If you follow one of these links and then register with or buy something from that other site, a cookie is sometimes used to tell that other site that you came from one of our sites. That other site may then pay us a small amount for the successful referral.

 

Your cookie choices

Please note that our website and other products and services may not work correctly (or at all) if you change your preferences.

You can opt-out of receiving cookies by changing your web browser settings.

 

You can usually prevent the operation of web-beacons by changing your web-browser cookie settings and your ad choices, or for those in emails, by switching off images in your email client or viewing emails using only the “text” display (rather than “HTML” display”). See the “Help” section of your email client for instructions. You can opt-out of analytics cookies on this website.

 

Contacting us and accessing your personal information

If you have any queries or comments about this Privacy & Cookies Policy please contact us at:

info@dfspublications.co.uk

If you wish to review or receive a copy of the personal information we hold about you, please write to us at:

info@dfspublications.co.uk

 

We may charge a small administration fee (not exceeding the maximum permitted by law) in relation to fulfilling a request for access to personal information.

 

Changes to this Privacy & Cookies Policy

We reserve the right to make changes to our Privacy & Cookies Policy. Where changes are made, we will post the revised Policy here.